Refund policy

Refund & Support Policy

Thank you for shopping with StepSprint.

Digital Products

All products sold on our store are digital products. Once a digital product has been delivered or made available for download, all sales are final.

Due to the nature of digital products, we do not offer returns, exchanges, or refunds.

Technical Support

If you experience any issues with your purchase, including:

Download problems
Missing or corrupted files
Installation or setup issues
The product not working as described

Please contact our support team at support@stepsprint.com. We will investigate the issue and provide a fix, replacement file, or technical assistance as quickly as possible.

Refund Exceptions

Refunds are generally not available for digital products. However, if we are unable to resolve a verified technical issue, we may review your request on a case-by-case basis.